How long will it take to have my home phone service switched to Primus and do I need to contact my local telephone company?
Your Primus Home Phone Service should be active approximately 15 business days after you sign up and you do not need to contact your local telephone company as Primus will handle the switch for you. Billing will commence once your Primus Home Phone Service becomes active.

Who can I contact if I have a service issue?
If you are having a problem with your Primus Home Phone service please call our Customer Service department at 1 800-806-3273.

Can I keep my existing telephone number?
Yes. If you switch to Primus Home Phone Service, you can keep your existing home telephone number provided you are within our serviceable area.

Will Primus charge me an activation fee to switch to Primus Home Phone Service?
Customers who are switching their existing telephone number(s) to Primus Home Phone Service will not be charged an activation fee.

Will my DSL Internet service be affected by switching to Primus Home Phone Service?
No. You can now maintain your current DSL service or switch to Primus DSL service.

Will my Dial-up Internet service be affected by switching to Primus Home Phone Service?
No. Your Dial-up Internet service will not be affected by switching to Primus Home Phone Service.

Will I be left without a telephone during the switch to Primus Home Phone Service?
Primus will transfer your service from your current local provider and minimize any interruption in your telephone service. Service interruptions may occur for only a few minutes during the switch.

Do I have to take Primus Long Distance service if I want to switch to Primus Home Phone Service?
Yes. We require that Primus Home Phone Service customers also use Primus Long Distance Service. We have a number of specially priced Long Distance plans that Primus Home Phone customers will be able to take advantage of.

If I sign up for Primus Home Phone Service, will I still receive a monthly bill from my local phone company?
Customers who are switching their existing telephone number(s) to Primus Home Phone Service will not be charged an activation fee.

Can I still get all of my current features (call display, call waiting, call answer) with Primus Home Phone Service?
A. Primus offers nearly all of the features that are available with any other local telephone provider. Click here to see a list of our available features.

Does Primus Home Phone service have the distinctive ring feature that allows our family to know who the call is for?
A. Yes. With Primus Home Phone service you can have 3 distinctive rings (meaning three alternate phone numbers) on each line. Please note that each alternate phone number will be charged $5/month.

Can I create sub menus in my voice mailbox that allows messages to be directed to specific individuals (Toms messages, Janes messages, etc)?
Yes. You can set up your voice mailbox to direct messages to up to 4 different people.

Who should I contact if I have a problem with my invoice?
If you have questions or concerns about your invoice please contact our Customer Service department at 1 800-806-3273.

Does Primus include any additional services/features with their Home Phone service?
Yes. Call Forwarding, Touchtone, 911 and Call Relay are all included with your Primus Home Phone service.

How do I set up my voice mail.

Voice Messaging:
Initializing Your Voice Messaging Service for the First Time:

1. Dial the Voice Messaging Access number for your city as listed below.
2. When prompted press the # key.
3. Enter your mailbox number. This is the same as your telephone number (7 digits).
4. Enter your temporary password. Initially, this is set as your telephone number.
5. Follow the system prompts to change your personal password.
6. Follow the system prompts to record your name and a personal greeting.
7. Listen to a prerecorded lesson on how to use all the Voice Messaging features.


Congratulations! Your Voice Messaging Service is now fully operational. Callers will hear your personal greeting when you are on the phone or when the call is unanswered.

Retrieving Messages From Your Own Telephone:

1. Dial the Voice Messaging Access number for your city as listed below.
2. Enter your password.
3. Follow the voice prompts to retrieve your messages or to use one of the many other features available.

Retrieving Messages From Another Telephone:

1. Dial the Voice Messaging Access number for your city as listed above.
2. When prompted, press the # key.
3. Enter your telephone number.
4. Enter your password.

Voice Messaging Access Numbers

City	Access Number	City	Access Number
New Westminster :	604 636-MAIL (6245)	Winnipeg :	204 975-MAIL (6245)
Brampton:	905 595-MAIL (6245)	North Vancouver :	604 998-MAIL (6245)
Calgary :	403 705-MAIL (6245)	Oshawa :	905 443-MAIL (6245)
Chomedey:	450 902-MAIL (6245)	Ottawa :	613 688-MAIL (6245)
Edmonton :	780 702-MAIL (6245)	Pont-Viau:	450 901-MAIL (6245)
Galt:	519 629-MAIL (6245)	Preston :	519 201-MAIL (6245)
Halifax :	902 442-MAIL (6245)	Quebec :	418 266-MAIL (6245)
Hamilton :	905 667-MAIL (6245)	Richmond :	604 248-MAIL (6245)
Hespeler:	519 224-MAIL (6245)	St-Catharines:	905 346-MAIL (6245)
Hull :	819 420-MAIL (6245)	Surrey :	604 638-MAIL (6245)
Kanata :	613 287-MAIL (6245)	Thornhill:	905 695-MAIL (6245)
Kitchener :	519 772-MAIL (6245)	Toronto :	416 645-MAIL (6245) and 416 640-MAIL (6245)
London :	519 963-MAIL (6245)	Unionville:	905 752-MAIL (6245)
Mississauga :	905 361-MAIL (6245)	Vancouver :	604 638-MAIL (6245)
Montreal :	514 940-MAIL (6245) and 514 228-MAIL (6245)	Victoria :	250 412-MAIL (6245)
Newton :	604 635-MAIL (6245)	Whally:	604 634-MAIL (6245)